Sainsbury’s: ‘Vast majority’ of deliveries cancelled over technical issues

The supermarket has apologised and says the problem is also impacting contactless payments.
Sainsbury's: 'Vast majority' of deliveries cancelled over technical issues
Sainsbury'sGetty Images

Sainsbury’s has said it will not be able to send the “vast majority” of online deliveries on Saturday because of “technical issues”.

Customers have been contacting the supermarket on social media to report issues with their online orders.

Some stores are also having issues with contactless payments.

Sainsbury’s apologised to customers and said it was working hard to fix the issue caused by an overnight software update.

Customers shared their experiences on X, formerly known as Twitter, with some saying their delivery had not arrived. Others said they were due a delivery but did not received a confirmation and payment was not taken.

In a statement, Sainsbury’s said: “Due to an error with an overnight software update, we are experiencing issues with contactless payments.

“All of our stores are open as usual today, accepting chip and pin and cash payments.

“Unfortunately, this also means we will not be able to deliver the vast majority of today’s groceries online orders and we are currently unable to contact customers directly, but will contact them as soon as we can to rebook orders. “

Source: bbc.co.uk

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